Return Policy

ImageTrust.com is dedicated to bringing you the best in customer service. If there is a problem with your scanner and you would like to return it, please make sure it meets one of the following qualifications:

• Dead On Arrival - Scanner is completely inoperable upon FIRST USE.
  • With your scanner serial number handy, call the Manufacturer's Service and Support line. Click here to view a list of manufacturers phone numbers.
    Bell + Howell:1-800-722-6494
    Canon:1-800-652-2666
    Fujitsu:1-800-626-4686
    Kodak:1-800-356-3253
    Panasonic:1-800-726-2696
    Xerox:1-800-648-0410
  • Once a Technician has confirmed that the scanner is D.O.A., a replacement scanner will be shipped or a field engineer will be dispatched to your location to attempt repairs (depending on your scanner model).
  • Fill out this form with all the details about your order. Once we receive this form, we will issue you a RMA # to use when shipping the product back.
    
    
• Damaged During Shipping - Shipment arrives and the box is visibly damaged.
  • Take immediate note of all damages to the box.
  • Fill out this form with all the details about your order. Once we receive this form, we will issue you a RMA # to use when shipping the product back.
    
    
• Order Error - Shipment arrives and its contents do not match your order reciept.
  • Fill out this form with all the details about your order. Once we receive this form, we will issue you a RMA # to use when shipping the product back.
    
    
• Returns must be made within 14 days of purchase and may take up to 6 weeks for the refund to be credited.
• Scanners must be returned in its original shipping container.
• Consumables cannot be returned unless they were shipped to you in error or damaged during shipping.

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